Our Success Stories...
When you operate any type of multi-unit retail healthcare organization, functional phones are your lifeblood. Every time your phone doesn't ring due to a technical challenge, you miss out on another potential patient visit and risk loosing a patient due to dissatisfaction of service. After this customer set up a reoccurring job of ClickClickColonoscopyTM for the main number of all of their offices, there were no more surprises of "oh the phone hasn't been ringing" from employees or "do you know your phone isn't working" from customers. The best practice of leading companies find out about technical challenges and address them before their employees and/or customers do!
A leading healthcare provider who utilizes text messaging services to interact with its patients, noticed that they were spending too much money on text message attempts to patients landline phone numbers. After implementing the ClickClickPreScreenerTM service into their processes to filter phone numbers and eliminate the landline numbers, target lists decreased by 30% and therefore so was text messaging expenses. Instant win! Now the customer is working to implement the same ClickClickPreScreenerTM service into their SQL Server scripts directly via ClickClickIntegrateTM and eliminate further efficiencies.
A mission and pressure to decrease operating costs is the inherent and unsaid job of any IT director. After accepting a new job with a leading bank, a list of the organizations phone numbers was collected and assembled. This list was uploaded into the ClickClickColonoscopyTM service to quickly catalog which phone numbers were truly operable and where they terminated. Using the added Speech To Text feature, the IT director was quickly able to understand who answered the phone and why. For the numbers that were Ring No Answer and Fast Busy due to internal configuration challenges, the IT Director was a instant hero for resolving unknown issues and canceling unused lines.